5

I came in Monday, the day after a crazy weekend filled with winter weather. I was a walk-in customer with no appointment. The representative and owner Andrew was very friendly and extremely accommodating! As I was waiting for my vehicle, I had a wonderful comfy waiting area to wait in. As work was proceeding on my vehicle, there were additional items that needed attention. Andrew saw this as an opportunity to go above and beyond and provided me with the Napa Roadside assistance program. This attention to detail and tailoring the needs of their customers was not under looked. Thank you Andrew and the staff of Napa for making my experience very enjoyable! If you are looking for a new place to get your vehicle serviced, I strongly suggest Andrew and the team at the Upper James Napa Auto Pro. They did a fantastic job on my vehicle and I’m sure they will do the same for yours!

5

Great service. Fast, friendly, and no waiting. thanks Andrew.

4

Upbeat atmosphere... great customer service, staff & mechanical technicians informative

5

Fast and friendly service. Will definitely be returning.

5

Polite and friendly staff. Comfortable waiting area. Refers to you by name. That’s rare

5

Great service, wonderful staff who will go above and beyond and an immaculate shop. Upper James Autopro is a shop you can trust.

5

Great service. Very friendly and keen to find the right solutions.

5

Friendly service and good advice. Price was a bit higher than expected but that's life, very seldom prices go down. I trust these people and that is worth a lot.

5

Great professional and friendly service.

5

Great service