Called them 30min before close with a flat tire, they were able to take the car and have it looked at the next day, when they found out it wasn't repairable they were able to give many options in order to help facilitate getting my car on the road again, even though they were very busy with all the winter car work. Everyone who helped me was very professional and helpful, even though I can imagine how stressful their work is right now. Will definitely be going back to them in the future, and hopefully with an appointment and not an emergency!