5

Fantastic Service from a great Team! New to the area and was looking for a mechanic to take care of my vehicle. Looked online to some locations that were close and came upon Upper James Auto Pro! The stellar reviews brought me to them and they did not disappoint. New owners and are doing a fantastic job , needed a alignment and they did not try to sell me on other repairs that were not needed. Even gave my vehicle a wash:) highly recommend this location !

5

Fantastic Service from a great Team! New to the area and was looking for a mechanic to take care of my vehicle. Looked online to some locations that were close and came upon Upper James Auto Pro! The stellar reviews brought me to them and they did not disappoint. New owners and are doing a fantastic job , needed a alignment and they did not try to sell me on other repairs that were not needed. Even gave my vehicle a wash:) highly recommend this location !

5

Ok, I know you’re reading this because you’re looking for an auto shop you can trust. I’m going to do you a favour and tell you to stop looking. This is the place to go. Upon entering you will be greeted by Alysa’s friendly face, while Andrew is wrenching in the garage. They are completely professional and competent. You will leave your car with them, and then receive text messages throughout the process with information about what is happening, and photos of what they are working on on your car. They are timely and the labour rates are very fair. When you pick up your car, you will notice that it has been cleaned inside and out. I have owned cars for 30 years, and have always hated going to the auto shop. Not any more. I feel I finally have found a shop I can trust. And no, I am not related to the owners or affiliated with them in any way. They are just doing an excellent job, and I cannot recommend them enough.

5

Honest, quick service with a smile! My car was making a rattling sound. I suspected might need to replace the heat shield, instead it just needed to be removed. It was a quick fix (about 10 min wait) and Alysa didn't charge me for the work! Thank you Andrew, Alysa, Mackenzie for your friendly manner and honesty. You have made a customer for life.

5

Always a pleasure with Napa Upperjames. Best customer anyone can get. They don't fail to impress you over and over again.

5

I brought two cars at the same time to NAPA Auto Pro and Andrew was extremely kind with his customer service. This may be the most honest and transparent mechanic I've encountered in the Hamilton region. They ensure you're looked after and provide complete photos/videos of work being done to your car. You don't feel pressured or confused as a customer. The first car had a sway bar issue in the front and they fixed it up free of charge as it was a minor issue and didn't take too much time on the hoist. The second car was in for an engine light and the repair finished within a few hours! Thanks again for your work, you've gained my trust and would recommend to all of my friends and family 👍

5

Very good service and good people to deal with.

5

Amazing service. First time ever felt not scammed by a service

5

Best service ever

Thank you Baha! We really appreciate your feedback - Looking forward to see you soon!

- Upper James AutoPro
5

Excellent customer service by Alysa! Changed transmission fluid only, however received report about the status of all main parts of the car via sms. Plus the car was cleaned inside and out. Well done guys.