5

Don't answer messages over google or emails. Unable to call during business hours as I am working. I guess I'll go somewhere else. Edit: they stuck to their word and repaired the tire for free. They also have a text line which I was unaware of and can use in the future.

Hi Brandon, I apologize for the inconvenience this has caused. Google chat is a new communication for us but we will make sure we’re on top of it! We do offer email: [email protected] and texting to 289-277-4548 to help make communication easier for clients To make this right, I see you messaged about repairing a tire. We are willing to extend an offer to patch your tire at no charge if it’s able to be fixed. Best Regards, Andrew

- Upper James AutoPro
5

Everyone at NAPPA are very friendly and knowledgeable, ths car drives great! Thanks guys!

5

Fantastic team. Prompt service, fair pricing and honest through out. They do their best to work with you, explain in plain facts, truthfully, and do their best to accommodate. Great platform as well that gives you text link access to service and inspection reports, and real time chat w team to confirm schedules, approve quotes, and get updates on service work. Been going there for 5+ years and can’t say enough Highly recommend!

5

Quick service. Transparent communication. Fair prices. Can’t ask for more. Highly recommend.

5

Good

Thank you very much for the review Kashif!

- Upper James AutoPro
5

Hands down the best shop I’ve been to and I’ve unfortunately had to go through many shops. The last shop I went to claimed I needed $5600 in repairs which I was very skeptical about so I took it to NAPA AutoPro and they assured me nothing was required and provided detailed descriptions along with photos and videos. Also some of the best customer service I’ve experienced in any setting. Everyone is very friendly and knowledgeable. Location is also very nice. Will continue to bring my BMW and other vehicles to this shop.

Thank you very much for the review. I’m glad we could give some insight to the repairs on your BMW. See you next time!

- Upper James AutoPro
5

Friendly staff and a very clean and professional shop! The team was great and the wheel alignment was on point. I highly recommend their services! I will be a returning customer in the future!

It was a pleasure to service your Golf R Jason. Thank you for the great review.

- Upper James AutoPro
5

Andrew and his team are great. Happily walk me through the rationale for the recommended work and what may be coming up in the future. The peace of mind with them is well worth the drive from Aldershot.

5

Sierra is so friendly and professional. She sure knows the auto repair business well ! Always offering suggestions to make your experience easy and quick.

5