5

They work hard to provide a good service. I will be using them again.

5

They seem to genuinely care and try hard to provide a good service.

Hello PW, Thank you for your 5 star rating and your review! We're looking forward to seeing you again at our shop. Have a good day!

- Upper James AutoPro
5

Excellent Service

5

Best service experience in the Hamilton area hands down. Very professional ,reliable and on time.

5

Amazing service! Alyssa is the absolute best and extremely kind and professional. As someone with little to no experience related to cars or anything auto, I was worried about price gouging for services that I may or may not need. However, Alyssa and her team were very honest and sincere when I explained my situation. I highly recommend going to this location, and I promise you, they will take care of you!

Hi Annie, Thank you for your kind review! We're looking forward to seeing you again at our shop. Have a great day!

- Upper James AutoPro
5

I haven’t yet had them repair my car they are still waiting for the parts to be delivered but they are the most understanding genuinely go out of their way type of business to make you feel comfortable as a clientele even before they begin to work on my car they have jumped through hoops for me to get me a loaner car.. If this is the customer service that they give before they even work on your car I could just imagine the remarkable job they’re going to do on my car

4

The receptionist was very nice and helpful during my interaction with her. She was providing me with updates during the work which was great as well. They also offer shuttle service which is very handy. I would have given it 5 stars however when I went to take off my wheels they were torqued way over spec. (80ft-lb). And an impact wrench wouldn't even take them off. Cars have torque specifications for a reason and I would prefer if they were torqued according to the specified specifications.

Hi Brandon,Thank you for your review. Your feedback helps us do better! We want to do our best to provide a great client experience to each customer. Regards,

- Upper James AutoPro
5

Awesome service as usual !!! Always a great experience. Andrew always takes care of you and you feel like your the only customer.

5

I highly recommend taking your car to Upper James Napa Auto Pro. Everyone is friendly, professional and honest. They communicate efficiently and in a way that you can understand if you're not someone that knows a lot about cars. Their team gives 110% and is truly committed to making sure you and your vehicle are taken care of. 10/10! Highly recommend!

5

I highly recommend taking your car to Upper James Napa Auto Pro. Everyone is friendly, professional and honest. They communicate efficiently and in a way that you can understand if you're not someone that knows a lot about cars. Their team gives 110% and is truly committed to making sure you and your vehicle are taken care of. I have only ever had good experiences there. They tell me what needs to be taken care of urgently and what can wait. They provided me with a quote for a service that I need done in the future, so that I can budget and save for the expense. They are honest and considerate. And I think those are important qualities to have in their line of work. 10/10! Highly recommend!