5

Honest, quick service with a smile! My car was making a rattling sound. I suspected might need to replace the heat shield, instead it just needed to be removed. It was a quick fix (about 10 min wait) and Alysa didn't charge me for the work! Thank you Andrew, Alysa, Mackenzie for your friendly manner and honesty. You have made a customer for life.

5

Always a pleasure with Napa Upperjames. Best customer anyone can get. They don't fail to impress you over and over again.

5

I brought two cars at the same time to NAPA Auto Pro and Andrew was extremely kind with his customer service. This may be the most honest and transparent mechanic I've encountered in the Hamilton region. They ensure you're looked after and provide complete photos/videos of work being done to your car. You don't feel pressured or confused as a customer. The first car had a sway bar issue in the front and they fixed it up free of charge as it was a minor issue and didn't take too much time on the hoist. The second car was in for an engine light and the repair finished within a few hours! Thanks again for your work, you've gained my trust and would recommend to all of my friends and family 👍

5

Very good service and good people to deal with.

5

Amazing service. First time ever felt not scammed by a service

5

Best service ever

Thank you Baha! We really appreciate your feedback - Looking forward to see you soon!

- Upper James AutoPro
5

Excellent customer service by Alysa! Changed transmission fluid only, however received report about the status of all main parts of the car via sms. Plus the car was cleaned inside and out. Well done guys.

5

Continue to provide excellent service and always committed to an accurate assessment with a fair price. Trust, reputation and credibility - a platform they stand for - nice to see these days.

5

Another excellent visit.

5

Awesome customer service - efficient, friendly staff, and communication is next level! Received a vehicle condition report with photos straight to my phone and a follow up call ahead of my car being washed and ready. Highly recommend.